Answers to Frequently Asked Questions about ILLiad


What is ILLiad?

ILLiad is the electronic system you use to request an item through Interlibrary Loan. The name ILLiad can be thought of as an acronym for InterLibrary Loan internet accessible database.

Why do I need a username and password to use ILLiad?

Your username and password allow us to give you secure access to information about your interlibrary loan requests.

You must use your Novell Username and Password.

What if I forget my password?

In the event that you forget your password, see the Information Technology Services Web page for instructions about resetting your password.

What Web browser should I use?

You need a Web browser that can handle forms, tables, and preferrably Cascading Style Sheets (CSS). We recommend the current versions of either Microsoft Internet Explorer or Mozilla Firefox.

Is security a problem if I use a public workstation?

Yes. Web browsers cache information and create a history file on the local workstation. This allows a subsequent user of the workstation to access the system under your name using the browser's Back button to recall a page from the cache, or by finding a page with your personal information in the browser's history file. If you are concerned about the security of your interlibrary loan requests, you can take the following steps:

  • Access ILLiad only from your personal computer or an otherwise secure workstation.
  • When using a public access workstation:
    1. Delete from the history file those pages that contain your personal information.
    2. Exit from the Web browser before you leave the workstation. This prevents the Back button from accessing the pages you were using.

Why don't I see all my older requests when I look at my request history?

From time to time we purge older records from ILLiad.

What is electronic delivery?

Many libraries ship photocopies of articles to us in electronic format. Through ILLiad we can electronically deliver these articles in PDF format (Adobe's Portable Document Format). You can read more about electronic delivery on the Electronic Delivery Information page.

Whom do I contact if I have problems with or questions about ILLiad?

For questions about requested materials, call the InterLibrary Loan office at (570) 321-4091 or e-mail to

For logon problems, contact Information Technology Services.